FAQ

Do you provide therapy?

Our board-certified experts provide brief supportive psychotherapy. Supportive therapy is the most widely used therapy by mental health professionals. Our compassionate providers understand that therapy is an important component of treatment.

Am I going to see a physician?

We do not employ physicians. Our clients will see an ANCC board-certified psychiatric mental health nurse practitioner that is authorized to treat emotional imbalances across the lifespan. Fortunately, many of our providers received their clinical training by board-certified psychiatrists. Evidence-based research has found that board-certified nurse practitioners provide equal or improved care versus their physician counterparts.

How long are your wait times?

At Upper Valley Behavioral Health, we don’t believe in wait times! New patients never have a wait time. It is rare that existing patients have to wait more than 5 minutes to be seen by our experts.

Why don’t you provide illicit substance abuse treatment?

At Upper Valley Behavioral Health, we feel that illicit substance abuse requires an intensive therapy program. Most patients are unable to successfully complete a detox program or rehab outside of the inpatient setting. Patients that are detoxing from illicit substances require inpatient stabilization to avoid risk of death. It would be medically negligent for us to provide these types of services in the outpatient setting.

What is a typical session like for a new patient?

Our office has a similar structure to a private medical clinic. Once the patient enters the building, they will be asked to provide their identification and insurance information. The patient will fill out the registration forms. The patient will then have their vitals recorded such as height, weight, and blood pressure. The patient will then be placed in an exam room and wait to be seen by a board-certified expert. The expert will ask about the patient’s current and past issues. The board-certified expert will work with the patient to create a treatment plan.

Do you provide written prescriptions?

At Upper Valley Behavioral Health LLC, we take patient safety very seriously. Evidence has shown that handwritten prescriptions are prone to errors. We safely transmit your prescriptions to a pharmacy of your choice. We understand that some patients fill their prescriptions through the VA and military installations. We will work with the patient to ensure that their prescription is promptly filled.

How come I have to make monthly visits for ADHD medications?

Stimulants are the gold standard for treating ADHD. Unfortunately, stimulants are considered a schedule II controlled medication by the federal government. Federal and state regulations do not allow us to provide a prescription for more than 30 days. At Upper Valley Behavioral Health LLC, it is important for us to monitor the patient on a monthly basis to ensure the maximum benefit of the medication and to prevent adverse reactions.

Do you have alternatives for stimulants to manage ADHD?

Yes, we do! At Upper Valley Behavioral Health LLC, we have a strong background in treating ADHD from children to adults. Many patients prefer to take alternative medications to treat ADHD than take stimulants. We will work with the client to find a suitable treatment for ADHD.

I live in El Paso, can I still visit your clinic?

Absolutely! At Upper Valley Behavioral Health LLC, we are authorized to treat anyone who walks through our doors. There is no requirement to be a resident of New Mexico. In fact, most of our clients are from the El Paso area.

Will my appointment be confidential?

At Upper Valley Behavioral Health LLC, we respect your privacy. All consultations abide by the federal HIPAA guidelines. We will not discuss your case with anyone unless there is written consent.

My primary care provider has prescribed me alprazolam for years and has now cut me off. How can you help me?

Unfortunately, we do not continue treatment for Xanax (alprazolam) that has been started by a primary care provider. We recommend you seek treatment at an inpatient behavioral facility to safely begin the detox process from Xanax (alprazolam).

Do you treat weight loss?

Absolutely! At Upper Valley Behavioral Health LLC, we are familiar with the latest medications that safely and effectively treat weight loss.

What ages do you treat?

Our experts treat adults ages 18 to 64.

Do you offer payment plans?

Unfortunately, we are unable to offer any payment plans at this time.

How do I get in touch with my expert?

Our patients are able to contact their expert through our secure health portal. The expert typically replies to a patient’s concerns the same day. Emergent concerns are typically replied to in less than an hour.

How can I request my medical records?

You may request a copy of your medical records through our patient portal. Records are securely transmitted through our patient portal at no charge.

How come your clinic does not authorize refills for stimulants?

Stimulants are schedule II medications. Under federal law, these medications cannot be refilled.

Do you offer partial-hospitalization programs?

Unfortunately, we are unable to offer partial-hospitalization programs at this time. Typically, patients see providers once a week in a partial-hospitalization program. The good news is that our providers are able to see patients on a weekly basis until symptoms improve.

I am having suicidal thoughts, what should I do?

Suicidal thoughts are a very serious complication of emotional imbalance. Patients are typically advised to call 911 or proceed to the nearest emergency department. Our teams of providers are familiar with inpatient behavioral health hospitals in the Las Cruces and El Paso area.

When do I pay for treatment?

Payment is expected at the time of treatment, unless an alternative payment has been arranged prior to the visit. Patients will be asked for a valid photo ID and their insurance card(s) as proof of insurance upon check-in. This expedites checkout at the conclusion of the visit.
We accept most major credit cards, debit cards, checks, or cash, and have a self-pay savings plan.

What happens if I don’t want to take medications?

At Upper Valley Behavioral Health, we believe in patient-centered care. We educate our clients on treatment modalities that are able to treat their symptoms. Our board-certified experts are knowledgeable about over-the-counter and homeopathic treatments for emotional imbalances.

To save time, can I fill out registration forms prior to my visit?

Absolutely! In fact, after a potential patient has submitted their online application, no other paperwork is required.

What if I do not have health insurance?

Patients without health insurance find our consultation costs to be reasonable. Please visit our “self-pay” rates under the About menu.

Is it true that you prescribe medical marijuana?

Unfortunately, we do not provide evaluations or prescriptions for medical cannabis at this time.

How long is a typical appointment?

It is difficult to give a standard time for an appointment. Each patient is unique and has different requirements. We typically find that patients do not require face time with an expert for longer than 20 minutes.

Do you treat children or adolescents?

Unfortunately, we do not treat children or adolescents. The youngest age we treat is 18.

Do you treat schizophrenia?

Unfortunately, we do not treat schizophrenia at this time.

Do you treat psychosis?

Unfortunately, we do not treat psychosis at this time.

Do you accept Texas Medicaid plans?

Unfortunately, we are not accepting any Texas Medicaid plans at this time.

Do you accept Medicare?

Unfortunately, we do not accept Medicare at this time.

Do you treat borderline personality disorder?

Unfortunately, we do not borderline personality disorder at this time.

Do you provide telemedicine or virtual visits?

Yes, we do! Upper Valley Behavioral Health offers virtual visits for new and existing clients.

Do you treat autism?

Unfortunately, we do not treat autism at this time.

Do you perform one-time evaluations?

Unfortunately, we do not perform one-time evaluations.