FAQs

At Upper Valley Behavioral Health, we don't believe in wait times! It is extremely rare that a new or existing patient will encounter a wait time to connect with their expert.

Stimulants are the gold standard for treating ADHD. They are considered a schedule II controlled medication by the federal government. Federal and state regulations do not allow us to provide a prescription for more than 30 days. At Upper Valley Behavioral Health, it is important for us to monitor the patient on a monthly basis to ensure the maximum benefit of the medication and to prevent adverse reactions.

At Upper Valley Behavioral Health, we respect your privacy. All consultations abide by the federal HIPAA guidelines. We will not discuss your case with anyone unless there is written consent. Our telemedicine platform features point-to-point NIST-approved AES 128-bit encryption along with SHA256 used for all video & audio communication.

Unfortunately, we do not provide weekend appointments at this time. Our private practice is open from Monday through Friday, 9 am to 5 pm, MST.

Unfortunately, we do not provide evening appointments at this time. Our private practice is open from Monday through Friday, 9 am to 5 pm, MST.

While psychotherapy might benefit some patients, our board-certified experts prescribe medications to help people overcome the challenges of ADHD, anxiety, or clinical depression. We do not provide psychotherapy services.

At Upper Valley Behavioral Health, we feel that illicit substance abuse requires an intensive therapy program. Most patients are unable to successfully complete a detox program or rehab outside of the inpatient setting. Patients that are detoxing from illicit substances require inpatient stabilization to avoid risk of death. It would be medically negligent for us to provide these types of services in the outpatient setting.

Unfortunately, we are unable to offer partial-hospitalization programs at this time. Typically, patients see providers once a week in a partial-hospitalization program. The good news is that our experts are able to see patients on a bi-weekly basis until symptoms improve.

Unfortunately, we do not provide evaluations or prescriptions for medical cannabis at this time for any states we service.

Our experts will utilize standardized screenings and take into account your history and current symptoms. Qualified candidates may be treated with any FDA-approved medications for ADD or ADHD. Typically, our experts utilize Vyvanse, Adderall, Concerta, Focalin, Strattera, or Guanfacine to relieve symptoms of ADD or ADHD.

In our opinion, virtual visits provide an enhanced experience compared to in-person visits! You may already be feeling nervous about your appointment, and lots of times, the office is running behind schedule, making you even more anxious. Tack on a few emergencies, sales reps clamoring to see the doctor, and a couple of patients ahead of you who showed up late, and you’re in for a very unpleasant experience. If you’re like most patients, you’ll feel much more relaxed sitting in front of your computer at home. Having you at-ease helps us build a more authentic personal connection with you. We work hard to develop and foster this connection and feel it’s one of the best parts of our partnership with you.

We do not employ physicians. Our clients will see a board-certified psychiatric mental health nurse practitioner. Fortunately, many of our experts received their clinical training by board-certified psychiatrists. Evidence-based research has found that board-certified nurse practitioners provide equal or improved care versus their physician counterparts.

The first session will be similar to visiting a primary care provider for the first time. Your expert will introduce themselves and establish rapport. We know it’s not easy to open up to someone on your first encounter so they will make the visit as comfortable as possible. Your expert will review vital signs, along with your physical and mental health history. After holistically analyzing your symptoms and life stressors, your expert will work with you to create a custom-tailored treatment plan to address your struggles with ADHD, anxiety, or clinical depression.

Our experts treat adults ages 20 to 64.

Unfortunately, we do not treat children or adolescents at this time. The youngest age we treat is 20.

Absolutely! In fact, after an applicant has submitted their online application, no other paperwork is required.

It is difficult to give a standard time for an appointment. Each patient is unique and has different requirements. We typically find that new patients do not require face time with an expert for longer than 45 minutes.

No, you do not. We rarely request previous records. Our experts will utilize evidence-based screenings during your evaluation. They will also record your history and review current symptoms that are affecting your life.

Yes, we do! Upper Valley Behavioral Health offers virtual visits for new and existing clients.

We are currently providing service in Arizona, Colorado, Maryland, Nevada, New Mexico, Oregon, and Washington. Regarding Texas, we only accept patients that live in El Paso County.

Our friendly team members always welcome phone calls! However, in order to schedule your first appointment, you must fill out our online application. Unfortunately, we are unable to make any exceptions.

Emergency contact information is required for every patient that we serve. To ensure your privacy, we will only contact this person for true emergencies.

The best way to relay any concerns to your expert is by calling our clinic at 800-675-6030. From there, our friendly team members will relay your concerns to your expert.

Suicidal thoughts are a very serious complication of emotional imbalance. Patients are typically advised to call 911 or proceed to the nearest emergency department. Our teams of providers are only familiar with inpatient behavioral health hospitals in the Las Cruces and El Paso area.

We require video visits for every appointment that we schedule. We must see you every visit.

At Upper Valley Behavioral Health, we take patient safety very seriously. Evidence has shown that handwritten prescriptions are prone to errors. We safely transmit your prescriptions to a pharmacy of your choice. It is for these reasons that we do not provide written prescriptions.

Yes, it will! Our partner pharmacy is enrolled with all major health plans to include commercial, Medicaid, and Tricare plans. We also provide assistance with prior authorizations in case your health plan requires one.

Our experts typically render an accurate diagnosis on the first visit. In most cases, we are able to provide a prescription on the first visit. There are some cases that require another appointment due to requirements for laboratory work, reassessing vitals, or records from other healthcare providers.

Unfortunately, we do not continue treatment for Xanax (alprazolam) that has been started by a primary care provider. We recommend you seek treatment at an inpatient behavioral facility to safely begin the detox process from Xanax (alprazolam).

Absolutely! At Upper Valley Behavioral Health, we are familiar with the latest medications that safely and effectively treat weight loss.

Some patients have not been able to find a good medication option to treat ADHD, anxiety, or clinical depression. In rare circumstances, we do provide medication samples for patients that have not had good responses with generic medications.

Our experts treat ADHD, anxiety, and clinical depression. In every state that we serve, our experts are authorized to prescribe any FDA-approved medical treatment for these conditions. We do not provide cookie-cutter medication lists like other clinics. Every patient we see has unique circumstances and our custom-tailored treatment plans reflect that.

You may request a copy of your medical records through our medical release portal. This portal allows you to electronically sign for the release of your records to the designated party.

Unfortunately, we are unable to offer any payment plans at this time. Any co-pay is due before seeing your expert.

Payment is expected before your scheduled appointment time. Our team members typically contact clients 15 minutes before their appointment to collect any co-pays. We accept most major credit cards or debit cards.

Unfortunately, we are not currently accepting any self-pay patients at this time. We recommend you contact your county medical society for recommendations on organizations that do not require health insurance to be seen.

Unfortunately, we are not accepting any Texas Medicaid plans at this time.

Unfortunately, we do not accept Medicare at this time.

Yes, we do! To see a list of accepted insurance plans in your state, view here.

The cost per visit depends on your health benefit plans. Commercial health plans that we accept typically have low co-pays of $10 to $30. Medicaid plans do not have copays. Tricare Prime plans do not have copays.

Unfortunately, we do not accept high-deductible insurance plans at this time.

At Upper Valley Behavioral Health, our board-certified experts create custom-tailored treatment plans with the use of prescription medications. We are not experts in homeopathic alternatives. Our experts do not provide advice on the use of homeopathic remedies or over-the-counter treatments.

Currently, there is no prescription medication that is 100% safe to take during pregnancy. Due to this reason, we do not prescribe any medication to someone who is currently pregnant. No exceptions will be made.

No psychotropic medications have been deemed 100% safe to consume while a mother is breastfeeding. Due to this reason, we do not prescribe any medication to someone who is currently breastfeeding. No exceptions will be made.

Unfortunately, we do not treat schizophrenia at this time.

Unfortunately, we do not treat psychosis at this time.

Unfortunately, we do not treat bipolar disorder at this time.

Unfortunately, we do not treat autism at this time.

Unfortunately, we do not perform one-time evaluations.

Unfortunately, we do not provide this type of assistance at this time.

Unfortunately, we do not provide this type of assistance at this time.

Nearly all of the medication we prescribe to treat ADHD, anxiety, or clinical depression requires command approval. At this time, we do not provide services for active duty personnel or reservists.

Nearly all of the medication we prescribe to treat ADHD, anxiety, or clinical depression requires command approval. At this time, we do not provide services for active duty personnel or reservists.

We recommend you use the DoD Benefits Number (DBN) located on the back of your military ID. The DBN is an 11-digit number found on the back of the ID card that can be used to verify eligibility and file claims.

At this time, our experts are not accepting any students.

Join our Newsletter

×