Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. 

This practice uses and discloses health information about you for treatment, to obtain payment for treatment, for administrative purposes, and to evaluate the quality of care that you receive. This notice describes our privacy practices. You can request a copy of this notice at any time. For more information about this notice or our privacy practices and policies, please contact the person listed below.

  1. Uses and Disclosures for Treatment, Payment, and Health Care Operations

As set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and other laws, rules and regulations, Upper Valley Behavioral Health, Corp. (“Upper Valley”), may use or disclose your protected health information (“PHI”), as set forth in this Notice. To help clarify these terms, here are some definitions:

PHI” refers to your health care records and other information in your health record that could identify you.

Treatment, Payment and Health Care Operations

  • Treatment is when we provide, coordinate or manage your health care and other services related to your health care. An example of treatment would be when we consult with another health care provider, such as your family physician or another counselor.
  • Payment is when we obtain reimbursement for your healthcare. Examples of payment are when we disclose your PHI to your health insurer to obtain reimbursement for your health care or to determine eligibility or coverage.
  • Health Care Operations are activities that relate to the performance and operation of Upper Valley. Examples of health care operations are quality assessment and improvement activities, business-related matters such as audits and administrative services, and case management and care coordination.

Use” applies only to activities within our office such as sharing, employing, applying, utilizing, examining, and analyzing information that identifies you.

Disclosure” applies to activities outside of our office such as releasing, transferring, or providing access to information about you to other parties.

  1. Uses and Disclosures

A.         Treatment, Payment, Health Care Operations


We are permitted to use and disclose your PHI to those involved in your treatment. For example, the provider in this practice is a specialist. When we provide treatment, we may request that your primary care provider share your medical information with us. Also, we may provide your primary care provider information about your particular condition so that he or she can appropriately treat you for other medical conditions, if any. Your care may also require the involvement of another specialist. When we refer you to another specialist, we will share some or all of your medical information with that provider to facilitate the delivery of care.


We are permitted to use and disclose your PHI to bill and collect payment for the services provided to you. For example, we may complete a claim form to obtain payment from your insurer or HMO. The form will contain medical information, such as a description of the medical service provided to you, that your insurer or HMO needs to approve payment to us.

Health Care Operations

We are permitted to use or disclose your PHI for the purposes of health care operations. For example, we may engage the services of a professional to aid this practice in its compliance programs. This person will review billing and medical files to ensure we maintain our compliance with regulations and the law. Another example, we may ask another healthcare professional to review this practice’s charts and medical records to evaluate our performance so that we may ensure that only the best health care is provided by this practice.


B.         Disclosures That Can Be Made Without Your Authorization

There are situations in which we are permitted by law to disclose or use your medical information without your written authorization or an opportunity to object. In other situations, we will ask for your written authorization before using or disclosing any identifiable health information about you. If you choose to sign an authorization to disclose information, you can later revoke that authorization, in writing, to stop future uses and disclosures.  However, any revocation will not apply to disclosures or uses already made or taken in reliance on that authorization.

Public Health, Abuse or Neglect, and Health Oversight

We may disclose your medical information for public health activities. Public health activities are mandated by federal, state, or local government for the collection of information about disease, vital statistics (like births and death), or injury by a public health authority. We may disclose medical information, if authorized by law, to a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition. We may disclose your medical information to report reactions to medications, problems with products, or to notify people of recalls of products they may be using. We may also disclose medical information to a public agency authorized to receive reports of child abuse or neglect in accordance with State and Federal Law. Regulations also permit the disclosure of information to report abuse or neglect of household members, elderly or the disabled.

We may disclose your medical information to a health oversight agency for those activities authorized by law. Examples of these activities are audits, investigations, licensure applications and inspections which are all government activities undertaken to monitor the health care delivery system and compliance with other laws, such as civil rights laws.

Legal Proceedings and Law Enforcement

We may disclose your medical information in the course of judicial or administrative proceedings in response to an order of the court (or the administrative decision-maker) or other appropriate legal process. Certain requirements must be met before the information is disclosed.

If asked by a law enforcement official, we may disclose your medical information under limited circumstances provided that the information:

  • Is released pursuant to legal process, such as a warrant or subpoena;
  • Pertains to a victim of crime and you are incapacitated;
  • Pertains to a person who has died under circumstances that may be related to criminal conduct;
  • Is about a victim of crime and we are unable to obtain the person’s agreement;
  • Is released because of a crime that has occurred on these premises; or
  • Is released to locate a fugitive, missing person, or

We may also release information if we believe the disclosure is necessary to prevent or lessen an imminent threat to the health or safety of a person. We reserve the right to call law enforcement (911) when we believe there is a credible threat to yourself (including self-harm or suicide) or others (including assault or homicide).

Workers’ Compensation

We may disclose your medical information in accordance with workers’ compensation law.


If you are an inmate or under the custody of law enforcement, we may release your medical information to the correctional institution or law enforcement official. This release is permitted to allow the institution to provide you with medical care, to protect your health or the health and safety of others, or for the safety and security of the institution.

Military, National Security and Intelligence Activities, Protection of the President

We may disclose your medical information for specialized governmental functions such as separation or discharge from military service, requests as necessary by appropriate military command officers (if you are in the military), authorized national security and intelligence activities, as well as authorized activities for the provision of protective services for the President of the United States, other authorized government officials, or foreign heads of state.

Research, Organ Donation, Coroners, Medical Examiners, and Funeral Directors

When a research project and its privacy protections have been approved by an Institutional Review Board or privacy board, we may release medical information to researchers for research purposes. We may release medical information to organ procurement organizations for the purpose of facilitating organ, eye, or tissue donation if you are a donor.

Also, we may release your medical information to a coroner or medical examiner to identify a deceased or a cause of death. Further, we may release your medical information to a funeral director where such a disclosure is necessary for the director to carry out his duties.

Required by Law

We may release your medical information where the disclosure is required by law.

C.         Your Rights Under Federal Privacy Regulations

The United States Department of Health and Human Services created regulations intended to protect patient privacy as required under HIPAA. Those regulations create several privileges that patients may exercise. We will not retaliate against a patient that exercises their HIPAA rights.

Requested Restrictions

You may request that we restrict or limit how your PHI is used or disclosed for treatment, payment, or healthcare operations. We do NOT have to agree to this restriction, but if we do agree, we will comply with your request except under emergency circumstances. To request a restriction, submit the following in writing: (a) The information to be restricted, (b) what kind of restriction you are requesting (i.e. on the use of information, disclosure of information or both), and (c) to whom the limits apply. Please send the request to the address and person listed below.

You may also request that we limit disclosure to family members, other relatives, or close personal friends that may or may not be involved in your care.

Receiving Confidential Communications by Alternative Means

You may request that we send communications of PHI by alternative means or to an alternative location. This request must be made in writing to the person listed below. We are required to accommodate only reasonable requests. Please specify in your correspondence exactly how you want us to communicate with you and, if you are directing us to send it to a particular place, the contact/address information.

Inspection and Copies of Protected Health Information

You may inspect and/or copy PHI that is within the designated record set, which is information that is used to make decisions about your care. Your state law may require that requests for copies be made in writing and we ask that requests for inspection of your health information also be made in writing. Please send your request to the person listed below.

We can refuse to provide some of the information you ask to inspect or ask to be copied if the information:

  • Includes psychotherapy
  • Includes the identity of a person who provided information if it was obtained under a promise of
  • Is subject to the Clinical Laboratory Improvements Amendments of
  • Has been compiled in anticipation of

We can refuse to provide access to or copies of some information for other reasons, provided that we provide a review of our decision on your request. Another licensed health care provider who was not involved in the prior decision to deny access will make any such review.

Federal and state law requires that we are ready to provide copies or a narrative within a timely manner. We will inform you of when the records are ready or if we believe access should be limited. If we deny access, we will inform you in writing.

HIPAA permits us to charge a reasonable cost based fee. Each Medical Board has set limits on fees for copies of medical records that under some circumstances may be lower than the charges permitted by HIPAA. In any event, the lower of the fee permitted by HIPAA or the fee permitted by the practice’s State Medical Board will be charged.

Amendment of Medical Information

You may request an amendment of your medical information in the designated record set. Any such request must be made in writing to the person listed below. We will respond within 60 days of your request. We may refuse to allow an amendment if the information:

  • Wasn’t created by this practice or the providers here in this
  • Is not part of the Designated Record
  • Is not available for inspection because of an appropriate
  • If the information is accurate and

Even if we refuse to allow an amendment you are permitted to include a patient statement about the information at issue in your medical record. If we refuse to allow an amendment, we will inform you in writing. If we approve the amendment, we will inform you in writing, allow the amendment to be made and tell others that we know have the incorrect information.

Accounting of Certain Disclosures

The HIPAA privacy regulations permit you to request, and us to provide, an accounting of disclosures that are other than for treatment, payment, health care operations, or made via an authorization signed by you or your representative. Please submit any request for an accounting to the person listed below. Your first accounting of disclosures (within a 12 month period) will be free. For additional requests within that period we are permitted to charge for the cost of providing the list. If there is a charge, we will notify you and you may choose to withdraw or modify your request before any costs are incurred.

III.     Appointment Reminders, Treatment Alternatives, and Other Health-related Benefits

We may contact you by telephone, mail, or both to provide appointment reminders, information about your laboratory results, treatment alternatives, or other health-related benefits and services that may be of interest to you.


If you are concerned that your privacy rights have been violated, you may contact the person listed below. You may also send a written complaint to the United States Department of Health and Human Services. We will not retaliate against you for filing a complaint with the government or us. The contact information for the United States Department of Health and Human Services is:

U.S. Department of Health and Human Services HIPAA Complaint

7500 Security Blvd., C5-24-04 Baltimore, MD 21244

Additionally, you may contact the following Boards of Nursing in the State that you reside where we provide our services. You may write to them, contact them via telephone, e-mail them, or visit their web-site to submit a complaint online.

Arizona State Board of Nursing

1740 W Adams Street, Suite 2000

Phoenix, AZ 85007

Phone: 602-771-780

E-mail: [email protected]


Maryland Board of Nursing

Attn: Director of Complaints & Investigations

4140 Patterson Avenue,

Baltimore, MD 21215-2254

Phone: 410-764-4777

E-mail: [email protected]


Nevada State Board of Nursing

5011 Meadowood Mall Way, Suite 300

Reno, NV 89502

Phone: 888-590-6726

E-mail: [email protected]


New Mexico State Board of Nursing

6301 Indian School Rd NE #710

Albuquerque, NM 87110

Phone: 505-841-8340

E-mail: [email protected]


Oregon State Board of Nursing

17938 SW Upper Boones Ferry Rd.

Portland, OR 97224

Phone: 971-673-0685

E-mail: [email protected]


Washington State Nursing Commission

Nursing Care Quality Assurance Commission

PO Box 47864

Olympia, WA  98504

Phone: 360-236-4700

E-mail: [email protected]


Our Promise to You

We are required by law and regulation to protect the privacy of your medical information, to provide you with this notice of our privacy practices with respect to protected health information, and to abide by the terms of the notice of privacy practices in effect.

Questions and Contact Person for Requests

If you have any questions or want to make a request pursuant to the rights described above, please contact:

Upper Valley Behavioral Health Corp.
5690 Santa Teresita Dr., Suite A-2 Santa Teresa, NM 88008-9211
Phone: (800) 675-6030 or Fax: (915) 243-6005

This notice is effective on the following date: March 15, 2021

We may update these terms at any time and may notify you of such updates by any reasonable means, including by posting a notice of the updated terms on our web-site, text, and/or e-mail. You agree that we may update these terms from time to time without notice, and you agree to review these terms concurrent with your use of the services to identify any updates thereto. The last date of any updates will appear at the top of these Terms. YOUR CONTINUED USE OF THE SERVICE FOLLOWING ANY UPDATES TO THESE TERMS SHALL CONSTITUTE NOTICE AND ACCEPTANCE OF THE UPDATED TERMS.

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